Effective date: October 9, 2026
PrismHost provides web hosting, domain registration, email, SSL certificates, and related services. This Privacy Policy explains what personal information we collect from visitors to our website and customers of our services, how we use and protect that information, and the choices available to you. By using our website or services, you agree to the practices described here.
1. Information We Collect
Information you provide to us. When you create an account, place an order, open a support ticket, or contact us, we may collect your name, email address, postal address, telephone number, company name, payment details, and the content of your communications with us. If you register a domain, we collect the registrant, administrative, and technical contact details required by ICANN and the relevant registry. Information collected automatically. When you visit our website or use our services, we automatically record technical data such as your IP address, browser type, operating system, referring pages, pages viewed, timestamps, and device identifiers. Our servers also maintain standard access and error logs for the hosting accounts we operate. Information from third parties. We may receive information from payment processors, fraud-prevention services, domain registries, and marketing or analytics partners to verify identity, process transactions, and improve our services. Content you host. Data stored on your hosting account, including websites, databases, files, and email, belongs to you. We access it only as necessary to provide the services, respond to your support requests, maintain security, or comply with legal obligations.
2. How We Use Your Information
We use personal information to: · Create and manage your account and deliver the services you purchase · Process payments, issue invoices, and prevent fraudulent or unauthorized transactions · Register, renew, and manage domain names on your behalf · Provide technical support and respond to your inquiries · Send service notices, security alerts, renewal reminders, and billing communications · Send promotional messages about products and offers, where permitted by law and subject to your right to opt out · Monitor, secure, and improve the performance and reliability of our network and platform · Enforce our Terms of Service and Acceptable Use Policy · Comply with legal, regulatory, and contractual obligations
3. Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar technologies to keep you signed in, remember your preferences, understand how our site is used, and measure the effectiveness of marketing campaigns. Some cookies are essential for the site to function; others are used for analytics and advertising. You can control cookies through your browser settings, though disabling certain cookies may affect site functionality. Where required by law, we request your consent before placing non-essential cookies.
4. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances: · Service providers that perform functions on our behalf, such as payment processing, data center operations, email delivery, analytics, and customer support tools, under contracts that restrict their use of your data. · Domain registries and registrars to fulfill domain registration requirements. Certain registrant details may be published in public WHOIS or RDAP directories unless you purchase domain privacy protection. · Legal and safety purposes, where disclosure is required by law, subpoena, court order, or government request, or where we reasonably believe it is necessary to protect the rights, property, or safety of PrismHost, our customers, or the public. · Business transfers, in connection with a merger, acquisition, financing, or sale of assets, in which case your information may be transferred subject to this policy. · With your consent, for any other purpose you authorize.
5. Data Retention
We retain personal information for as long as your account is active and as needed to provide services, resolve disputes, enforce agreements, and meet legal and accounting requirements. Server logs are retained for a limited period for security and troubleshooting purposes. When information is no longer needed, we delete or anonymize it in accordance with our retention schedules.
6. Security
We maintain administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, network monitoring, and secured data center facilities. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for the security of content hosted on your account.
7. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to restrict or object to certain processing, and to withdraw consent. You may also opt out of marketing emails at any time by using the unsubscribe link in those messages or by contacting us. Please note that we will continue to send transactional and service-related messages necessary to operate your account. European Economic Area, United Kingdom, and Switzerland. We process your data on the basis of contract performance, legitimate interests, legal obligations, or consent, as applicable. You have the right to lodge a complaint with your local data protection authority. California residents. Under the California Consumer Privacy Act, you have the right to know what personal information we collect and how it is used and shared, to request deletion, and to be free from discrimination for exercising your rights. We do not sell or share personal information for cross-context behavioral advertising. To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding.
8. International Data Transfers
PrismHost operates data centers and works with service providers in multiple countries. Your information may be transferred to and processed in jurisdictions other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect data transferred internationally.
9. Children?s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.
10. Third-Party Links and Services
Our website may contain links to third-party websites or integrate third-party applications. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on our website with an updated effective date and, where the changes are material, notify you by email or through your account dashboard.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: PrismHost Privacy Team Email: [email protected]